Simply put, a managed services engagement model acts as a plan to outline the collaboration and service agreement between the managed service provider (MSP) and their client. An engagement model focuses on the interests and needs of the client in question. While you focus on your core business, your MSP keeps your business up and running via various managed service delivery models. The purpose of the engagement model is to manage flexibility and provide the level of managed service needs to each customer. A managed services engagement model also outlines the various pricing structures.
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